Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Somers Town

At Flowers Somers Town, your satisfaction with our stunning floral arrangements is our top priority. Proudly serving households and businesses in the area, we promise to deliver only the freshest flowers, expertly arranged and promptly delivered. Our Fresh Flowers Guarantee means you can buy from your trusted local florist with complete confidence, knowing that we stand behind the quality of every bouquet.

Damaged-on-Arrival Policy

We take every precaution to ensure your flowers arrive in perfect condition. In the unlikely event that your arrangement is damaged or not as fresh as you expected on arrival, simply notify us on the day of delivery. Please provide a clear description and a photo of the issue so we can address your concerns quickly. Our team will review your case and respond as soon as possible, as we understand how important it is for your flowers to arrive looking beautiful.

Freshness Window and Satisfaction Guarantee

Every bouquet from Flowers Somers Town is backed by our Freshness Window. We guarantee your flowers will remain vibrant and fresh for a minimum of 5 days after delivery, provided they are cared for according to our simple guidelines. If you believe your flowers have not met this standard, please contact us within this time frame. The freshness of your flowers is our personal promise to you as your local florist.

Refunds and Replacements

If your flowers are delivered damaged or do not remain fresh within the guaranteed window, you may be eligible for a full or partial refund, or a complimentary replacement bouquet. We will work with you to find the most suitable solution based on your preference and the specific issue. Once your claim has been reviewed and approved, refunds are typically processed back to your original method of payment. Replacement arrangements are dispatched as quickly as possible to ensure you can enjoy fresh blooms without delay.

How to Make a Complaint

Your feedback is important to us, whether you are a household customer or a business client in Somers Town. Should you wish to make a complaint, simply reach out to our customer service team with your order details and a description of your concern. We aim to resolve all complaints promptly, fairly, and with care. All complaints are treated in the strictest confidence, and we will keep you informed throughout the resolution process.

Your Trusted Local Florist

Flowers Somers Town values the trust our community places in us. Our small team is committed to excellence in both our products and our service, ensuring every customer enjoys a positive experience. Thank you for choosing us as your local florist for all life's occasions—big or small.

If you have any questions about our Returns, Refunds & Complaints Policy, or need assistance with a recent order, our friendly team is ready to help. Experience the reassurance of a fresh flowers guarantee from your Somers Town florist today.