Legal Terms for Online Flower Delivery in Somers Town

Flowers Somers Town – E-Commerce Terms & Conditions

Introduction

Welcome to Flowers Somers Town. By placing an order for online flower delivery with Flowers Somers Town, you agree to comply with and be bound by the following Terms & Conditions. These terms form a legally binding contract between Flowers Somers Town (“we”, “our”, or “us”) and you, the customer (“you”, “your”). Please read them carefully. These Terms & Conditions apply to all customers seeking flower delivery services in Somers Town and surrounding areas.

Scope of Terms & Conditions

These Terms & Conditions cover all aspects of your online purchase with Flowers Somers Town, including the order process, payment methods, cancellation procedures, delivery, liability, and legal governance. They apply to all orders placed through our online store, regardless of the chosen delivery location, provided it falls within Somers Town or adjacent localities.

Order Process

1. Browsing and Selection: Customers can view our full range of bouquets and floral arrangements online, including product descriptions, pricing, and available delivery options. Due to the seasonal nature of flowers, certain varieties may not always be available; in such cases, we reserve the right to substitute with similar flowers of comparable value and appearance.

2. Placing an Order: To place an order for flower delivery in Somers Town, select your preferred product(s) and provide the required delivery details. Personal information you provide (such as recipient’s address, delivery date, and special instructions) must be accurate and complete to ensure timely and successful delivery.

3. Order Confirmation: After you submit your order, you will receive an on-screen confirmation and, where technically feasible, a digital confirmation summarising your order details. This confirmation does not constitute acceptance of your order by Flowers Somers Town; acceptance occurs once payment has been processed successfully and the order dispatched for delivery.

4. Changes to Orders: If you need to modify your order (e.g., change delivery address or date), please contact us promptly. While we will endeavour to accommodate alterations prior to dispatch, changes cannot be guaranteed, especially for orders already prepared or out for delivery.

Payments

1. Accepted Payment Methods: Flowers Somers Town accepts a range of secure payment options for online orders, including major debit and credit cards. We do not accept cash on delivery for online orders.

2. Payment Authorisation: By submitting your payment information, you authorise us to charge the applicable total amount outlined at checkout. All prices are in Pounds Sterling (£) and are displayed inclusive of VAT unless otherwise stated.

3. Pricing Errors: In the rare case of a pricing error, Flowers Somers Town reserves the right to cancel your order or adjust the price. You will be notified of such changes and given the opportunity to proceed with the revised order or cancel and receive a full refund.

4. Payment Security: We implement industry-standard measures to safeguard your payment information and ensure transactions are securely processed. However, it is your responsibility to keep your account and payment credentials confidential.

Delivery

1. Delivery Area: Our flower delivery service covers Somers Town and surrounding areas. We reserve the right to decline orders to locations outside our defined delivery radius.

2. Delivery Timeframes: While we strive for timely deliveries, all times and dates provided are estimates. Delays due to circumstances such as traffic, weather, or availability of stock may occur. We will notify you if your delivery is subject to significant delay.

3. Recipient Unavailability: If the recipient is unavailable at the delivery address, we may attempt to deliver to a neighbour or leave the flowers in a safe location, where possible, leaving a delivery card. If neither is possible, the driver will follow up based on the instructions you’ve provided or arrange for redelivery at an additional charge.

4. Acceptance of Goods: Upon delivery, you or your recipient should inspect the flowers. If you have concerns about the delivered product, you must contact us promptly so we can address the issue.

Cancellations & Refunds

1. Cancellation Process: Should you wish to cancel your order, you must do so as soon as possible before the scheduled dispatch time. Once your order is prepared, despatched, or delivered, cancellations cannot generally be accepted due to the perishable nature of the products.

2. How to Request a Cancellation: Please contact our customer support with your order number and relevant details to initiate a cancellation. Timely requests have a better chance of being actioned, but are not guaranteed if preparation has already commenced.

3. Refund Policy: If a cancellation request is accepted in line with our policies, we will issue a refund to the original payment method. The refund amount may exclude reasonable costs already incurred by us (e.g., preparation or delivery costs), unless cancellation was due to circumstances within our control.

4. Non-Delivery and Product Complaints: If your flowers are not delivered as scheduled, or you believe the delivered product does not match your order in a substantial way, contact us as soon as possible. We will investigate and, where appropriate, offer a redelivery, replacement, or refund at our discretion.

5. Exceptions: Orders for custom or special arrangements, or those placed for peak periods (e.g., Valentine’s Day, Mother’s Day), may be subject to different cancellation and refund conditions. Please refer to any specific information provided at checkout.

Liability

1. Limitation of Liability: While we endeavour to meet your expectations for every flower delivery, Flowers Somers Town shall not be held liable for:

Minor variations in colour, composition, or presentation due to the natural characteristics of flowers and materials.
Failure to deliver due to incorrect or incomplete address information provided by you.
Losses or damages arising from events outside our reasonable control, such as carrier delays, strikes, weather conditions, or force majeure.

Our total liability for any claims arising under or in connection with your order is strictly limited to the purchase price paid for the relevant product(s).

2. Perishable Nature of Products: Flowers are natural, perishable items subject to changes in appearance, longevity, and availability. Upon delivery, care instructions will be provided. We cannot be held responsible for premature spoilage due to neglect, incorrect handling, or storage after delivery.

3. Use of Website: We take care to provide accurate, up-to-date information on our website. However, to the fullest extent permitted by law, we disclaim all liability for errors, omissions, or technical failures which may affect your shopping experience or order.

Intellectual Property

All content, including images, product descriptions, logos, and website design, are the intellectual property of Flowers Somers Town or its licensors. Copying or reproduction of any content without our express consent is prohibited.

Privacy and Data Protection

We process your personal and order information in accordance with UK data protection laws. Your details will be used only for fulfilling your flower delivery and related customer service needs. By ordering, you consent to the collection, use, and secure storage of your data for this purpose.

For more details, please refer to our Privacy Policy, available on request or via our online store.

Changes to These Terms

Flowers Somers Town reserves the right to amend these Terms & Conditions from time to time. Any changes will take effect upon being posted on our website and will apply to all subsequent orders. It is your responsibility to review these terms each time you place an order.

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any dispute arising from or relating to your use of the Flowers Somers Town online store and services shall be subject to the exclusive jurisdiction of the English courts.

General Provisions

1. Severability: If any provision within these Terms & Conditions is deemed unenforceable or invalid by a court, the remaining provisions shall continue in full force and effect.

2. Waiver: No delay or failure by Flowers Somers Town to exercise any right or provision in these Terms & Conditions shall constitute a waiver of such right or provision.

3. Entire Agreement: These Terms & Conditions, together with your order confirmation, comprise the entire agreement between you and Flowers Somers Town regarding online flower delivery services in Somers Town and its surroundings.

Customer Service and Further Information

If you have any questions about these Terms & Conditions, your flower order, or delivery options across Somers Town and nearby areas, please get in touch via the contact form on our website or refer to the customer support details provided at checkout. We are committed to providing clarity and ensuring your satisfaction with every online flower delivery.

Applicability Across Somers Town and Surrounding Areas

Please note: These Terms & Conditions apply to all customers placing orders for delivery within Somers Town and surrounding areas. By placing an order, you acknowledge your acceptance of these terms and confirm your understanding of your rights and responsibilities as outlined above.